• Born from the hands of Khatri artisans, where Bandhej is tradition, not technique

• Over 30 years of legacy, crafting pieces that speak without saying much

• No prints. No repeats. Only hand-tied Bandhej, made one at a time

• Fine fabrics, selected for their drape, depth, and durability

• Anchored in Gujarat, with flagship stores in Jamnagar, Rajkot, and Surat

• Dry Clean Recommended – Hand-tied Bandhani and surface work like zari or embroidery require gentle handling.

• Avoid Direct Sunlight – Store in a cool, shaded place to preserve color and texture.

• Do Not Soak or Rub – Prolonged contact with water can affect both dye and detailing.

• Use Low Heat for Ironing – Always iron from the reverse side, ideally with a protective cloth layer.

• Store with Care – Keep in a breathable cotton or muslin bag. If embellished, wrap in soft tissue or butter paper to prevent snagging.

• Order Processing Time: 24 to 48 hours

• Estimated Delivery Time:
  – Domestic: 7 to 10 working days
  – International: Up to 15 working days

• No Return or Exchange: Please refer to our Return Policy for full details

• Refunds: Issued only if the product received is defective or incorrect

• Defect Reporting: Contact us within 7 days of delivery at info@sankalpbandhej.in or call on +91 9327555055

• Refund Timeline: Refunds (if approved) will be processed within 15 working days after receiving the returned item

1. Do you offer video shopping?
Yes, we offer personalized video shopping sessions. You can schedule a slot [here] to explore our collections with one-on-one assistance from our team.

2. Can I speak to someone before placing my order?
Yes, we’d be happy to assist you. You can chat with our team directly on WhatsApp for product details, styling queries, or any other support before placing your order.
Click [here] to start a conversation instantly.

3. Can I cancel my order after placing it?
Pre-shipment cancellations are accepted within 24 hours of placing the order. To cancel, please email us at info@sankalpbandhej.in with your order details. Orders marked as “Ready to Ship” are not eligible for cancellation once confirmed.

4. Can I make changes to my address or contact details after placing an order?
Yes, minor updates can be accepted if shared within 24 hours of placing the order. Please email us promptly with your revised information.

5. What happens if I miss a delivery or my address is incorrect?
If the delivery fails due to an incomplete or incorrect address, re-shipping can be arranged, but the customer will bear the additional shipping cost.

6. Can I return or exchange my order if I change my mind?
We do not accept returns or exchanges for change of mind. Returns are only accepted if the item is damaged or incorrect. Please refer to our [Return Policy] for more details.

7. What should I do if I receive a damaged product?
Please contact us within 7 days of receiving your order at info@sankalpbandhej.in, along with clear images and your order ID. We will review and guide you through the return process if applicable.

8. Will the Bandhani pattern look exactly like the photo?
Slight variations in pattern and color are expected in handcrafted Bandhani. These are natural outcomes of the tie-dye process and are considered part of the piece's uniqueness.

9. Are ironed or roll-pressed products eligible for return?
No. Once a product has been ironed, roll-pressed, or altered in any way, it cannot be returned or exchanged — even in case of damage. Please inspect the garment before any alterations.

10. What are the estimated delivery timelines?

• Domestic Orders: 7–10 working days
• International Orders: Up to 15 working days
  
  Order processing begins within 24–48 hours of purchase.

11. Are there any additional charges for international orders?
Yes. Customs duties, import taxes, and other levies at the destination are to be borne by the customer.